Via Ya': Privacy Policy
Last updated October 2026 · Effective for all Via Ya' websites and the client portal.
What we collect
When you submit a travel inquiry or create a client portal account, we collect the details you provide: your name, email, phone number, travel preferences, party size, budget, and any notes you share about your trip. If you become a client, we also store travel documents, itinerary details, and messages you exchange with us through the portal.
How we use it
Your information is used to plan, propose, book, and support your travel — and to communicate with you about your trips. With your permission, we may also send occasional travel inspiration. We never sell your personal information.
Who we share it with
We share traveler details with the suppliers needed to fulfill your trip (airlines, hotels, cruise lines, tour operators, and insurance providers), and only to the extent required for your booking. As an independent agent, we also work with our host agency, Outside Agents, and its MAGcrm system for booking reporting and commission administration. In addition, the service providers that operate our website, client portal, email, forms, and AI-assisted administrative tools process information on our behalf so those services can run. Each provider may only use your information to deliver its service to us.
Payment card information
Via Ya' does not store full payment card numbers on this website. When you pay for travel, your card details are provided through a secure authorization form and used to make payment directly with the travel suppliers on your trip. Only the last four digits may be recorded for your receipts and payment records.
Portal access
Your client portal is private to your account. Within Via Ya', access is limited to authorized personnel who need it to plan and support your travel, and to the service providers that operate and maintain the portal on our behalf. We do not make your portal information public or sell it.
How long we keep it
We keep inquiry and trip records for as long as needed to plan your travel, meet our booking-reporting and legal obligations, and maintain our business records. When information is no longer needed, we delete or de-identify it where our systems allow. You may ask us to delete your personal information, and we will do so except where we are required to keep it.
Your choices
You may ask to review, correct, or delete your personal information at any time, and you can opt out of marketing messages with one click. We aim to honor requests promptly, though some records must be retained for booking, tax, or legal reasons.
Contact
Questions about this policy? Email hello@viayatravel.com or call (336) 462-8817.
Reach us at hello@viayatravel.com or (336) 462-8817.